Terms & Conditions

Thank you for visiting Drawn By Matt. These terms and conditions (terms) cover the content and products for sale on this website. The terms 'I', we', 'me' and 'our' refer to the company Drawn By Matt. The terms 'you' and 'your' refer to the user of this website.

General:

  1. The content of this website is for general purposes only and is subject to change without notification. By using this website you agree to these terms and conditions, my privacy policy and cookie policy.

  2. Each poster has my website address (www.drawnbymatt.co.uk) printed in small grey letters underneath the poster message.

Orders, Cancellations & Returns:

  1. At present I only offer shipping within the United Kingdom.

  2. When you place an order you will receive a 'New Order Confirmed' notification email sent to the email address you provided. If you do not receive the email within 24 hours please contact me quoting your order number, and it will be resent.

  3. Once your order has been dispatched we will send you an 'Order Dispatched' notification email which will include a tracking number.

  4. If you do not receive your order within 5 working days of receipt of your 'Order Dispatched' notification email, please contact me quoting your order number, and will be investigate further. If I determine that your order has been lost in the post I will re-ship your order (dispatch times vary based on my stock levels).

  5. A1 posters are shipped via Parcelforce Express48 and A2 posters are shipped via Royal Mail Signed For® 1st Class. All orders are usually dispatched within 48 hours. In some cases it may take up to 5 working days, depending on my stock levels at the time of your order.

  6. If you've changed your mind within 12 hours of placing your order, you may cancel your order by sending me a message. Once an order has been cancelled you will receive an 'Order Refunded' notification email, and will receive a full refund.

    1. Depending on your payment method, refunds can take up to 10 days to appear on your statement, and I have no control over this process.

    2. Refunds via PayPal may take longer, and I have no control over this process.

  7. Except where stated above, I do not offer refunds or returns.

Customer Accounts:

  1. If you chose to create a customer account your will receive a 'Welcome' notification email sent to the email address you provided. If you do not receive this email within 24 hours please contact me, and it will be resent.

  2. If you forget your password click 'Forgotten Password?' and enter your email address. You will receive an 'Reset Password' notification email that will allow you reset it.

  3. If you no longer have access to the email account used to create your customer account, you will need to create a new one, as it is not possible to update your email address at present.

  4. At present it is not possible to sign into your account or create a new account during an Apple Pay checkout.

  5. You can add multiple payment methods to your customer account and select a default. I only see the last four digits. See my privacy policy for more information.

  6. You cannot save your PayPal account as a payment method as present.

  7. You can add multiple shipping addresses to your customer account and set a default address.

Create Your Own Poster:

  1. When completing your design brief, your order number, name and email address must match an existing order. All submissions that do not match an existing order will be deleted.

  2. When describing the time of day for your poster, please give as much detail as possible. When insufficient or unclear details have been provided, I will use my own judgement to create your poster time of day.

  3. You can choose to upload up to 5 photos of the location you would like on your custom illustrated poster. To ensure better accuracy, please upload a high resolution colour photo when possible. I only accept the following file formats: JPG, PNG, GIF or PDF.

  4. If you choose to describe your poster location, please give as much detail as possible. When insufficient or unclear details have been provided, I will use my own judgement to create your poster location.

  5. You must upload at least one photo of the vehicle you would like on your custom illustrated poster. To ensure better accuracy, please upload a high resolution colour photo when possible. I only accept the following file formats: JPG, PNG, GIF or PDF.

  6. I accept no liability for spelling, punctuation or grammar errors within your poster message.

  7. I reserve the right to refuse poster messages containing abusive or offensive comments. On such occasions, I will contact you via email for an alternative poster message.

  8. If you've noticed a mistake on your design brief, or want to change the vehicle, location, time of day or message on your poster, you may submit a replacement design brief at no extra charge within 24 hours. Please mention the replacement in the 'Additional Comments' section.

  9. Alterations to your design brief after 24 hours may be charged.

  10. As present, I do not supply proofs before shipping your poster.

  11. Cancellations and returns are not accepted.

  12. I may choose to share your poster on my website and/or social media pages.

  13. My website address (www.drawnbymatt.co.uk) will be printed in small grey letters underneath your poster message.

Create Your Own Poster Lite:

  1. When completing your design brief, your order number, name and email address must match an existing order. All submissions that do not match an existing order will be deleted.

  2. You must upload at least one photo of the vehicle you would like on your custom illustrated poster. To ensure better accuracy, please upload a high resolution colour photo when possible. I only accept the following file formats: JPG, PNG, GIF or PDF.

  3. I accept no liability for spelling, punctuation or grammar errors within your poster message.

  4. I accept no liability if the vehicle year and/or model printed on your poster are incorrect.

  5. I reserve the right to refuse poster messages containing abusive or offensive comments. On such occasions, I will contact you via email for an alternative poster message.

  6. If you've noticed a mistake on your design brief, or want to change the vehicle, year, model or message on your poster, you may send a replacement design brief at no extra charge within 24 hours. Please mention the replacement in the 'Additional Comments' section.

  7. Alterations to your design brief after 24 hours may be charged.

  8. As present, I do not supply proofs before shipping your poster.

  9. Cancellations and returns are not accepted.

  10. I may choose to share your poster on my website and/or social media pages.

  11. My website address (www.drawnbymatt.co.uk) will be printed in small grey letters underneath your poster message.

10% Off Promo Code:

  1. You must be subscribed to my newsletter to qualify for this discount. Orders placed without being subscribed will be cancelled, and you will receive a full refund.

  2. If you do not receive your promo code within 24 hours of subscribing, please send me a message and I will resend it.

  3. One use only per customer. Any additional orders using this promo code will be cancelled and refunded.

Gift Cards:

  1. Gift Cards can only be delivered to a recipient as an email or to you as a printable PDF.

  2. Gift Card messages are capped at 80 characters.

  3. Gift Cards can be redeemed at any time by purchasing products and entering the Gift Card code at checkout.

    1. Gift Cards apply to the order total, including shipping.

    2. If the order total is less than the gift card value the amount applied and the remaining value will display in the grey box and in the order receipt.

  4. Gift Cards never expire.

These terms and conditions are subject to change at any time. For more information send me a message.

 

Privacy Policy

Thank you for visiting Drawn By Matt. This Privacy Policy describes what data I collect and how it is used. All data is stored securely on password protected devices/sites/cloud storage, and I do not share your personal data with third parties, except where stated below.

  1. I collect personal data such as email address, name, shipping address(es), phone number and payment information when you place an order. This information is used to secure payment for purchase and ship the poster(s) to you.

  2. All data collected with orders is stored indefinitely on my Squarespace account. Click here to read Squarespace's privacy policy.

  3. As I use Stripe to process your payments I only store the last four digits of your payment method(s). Click here to read Stripe's privacy policy.

  4. I do not store PayPal payment methods. Click here to read PayPal's privacy policy.

  5. I do not collect passwords when you create a customer account.

  6. I collect personal data such as name and email address when you contact me using my contact form. I use this information to respond to your message. I do not share your personal data with third parties.

  7. I collect your email address when you subscribe to my newsletter. Your data is stored in my MailChimp account. Click here to read MailChimp's privacy policy.

  8. You can unsubscribe from my newsletter at any time by clicking the unsubscribe button if the footer of an email I have sent you, or by sending me an email to privacy@drawnbymatt.co.uk.

  9. I collect personal data such as name and email address when you complete either of my two design brief forms. All data is stored indefinitely in my emails and in a Cognito Forms account provided by LG Web Design. Click here to read LG Web Design's privacy policy.

  10. I collect personal data such as IP address when you visit my website. Click here to read Google's privacy policy.

  11. I collect personal data such as IP address when you visit my website and click Accept on my cookie disclaimer. Click here to read Squarespace's privacy policy.

By continuing to use my website you agree to my privacy policy. This privacy policy is subject to change at any time, and the date of the update will be noted below. To request access to your personal data, please send me an email to privacy@drawnbymatt.co.uk.

UPDATED: 25/05/2018

 

Cookie Policy

Cookies are small information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests and much more. Most major websites use cookies.

Essential: Some of the cookies on my website are essential for me to be able to provide you with a service you have requested. An example of this would be, creating and logging into your customer account.

Analytics: I use Squarespace Analytics and Google Analytics cookies to help me understand how visitors engage with my website, and collect information relating to number of visits to my website, what pages are visited, the duration of a visitor's stay, and where the visitor originated from (i.e. search engine, direct visit etc) and so on. All the information collected is completely anonymous and no personal details are collected. 

Social Sharing & Liking: I use cookies to allow you to share content directly on your social networking/sharing sites such as Facebook, Twitter, Google+ and Pinterest, and so you can like blog posts and events.

Disabling Cookies

If you would like to disable the cookies I use on this website you will need to delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future.