Are The Posters Hand Drawn?

Yes, 100%. Everything is freehand, there is no click of a button that creates these illustrations, which is what is so unique about my work.

 

Does My Poster Come With A Frame?

No. To keep the amount I charge for shipping as low as possible frames are not included. Affordable A1 and A2 frames are readily available online, and my prices take into consideration this additional cost.

 

How Do I Place An Order?

Simply click the 'Add To Cart' button on all of the products that you would like to purchase, click on the 'Shopping Bag' icon in the top right corner and click 'Checkout'. Once you've placed your order you will receive an 'Order Confirmation' notification email sent to the email address you provided.

 

What Payment Methods Do You Accept?

I accept Debit or Credit Card, PayPal and Apple Pay.

 

How Soon Will My Order Be Dispatched?

Orders are usually dispatched within 48 hours, but may take up to 5 working day depending on my stock levels at the time of your order. You will receive an 'Order Dispatched' notification email sent to the email address you provided once your order is on its way.

 

How Much Is Shipping?

Shipping costs £5.32 per order. A1 posters are shipped via Parcelforce Express48 (2 Working Days) and A2 posters are shipped via Royal Mail Signed For® 1st Class (1 Working Day). A tracking number will be provided with your 'Order Dispatched' notification email.

 

Can I Get Free Shipping?

Yes. You can get free shipping on all orders over £100. Simply enter the promo code FREESHIP100 at checkout.

 

Do You Ship Worldwide?

No. At present I only offer shipping within the United Kingdom. If you are interested in placing an order and reside outside of the UK, please send me a message and I'll get back to you if/when I've added your Country.

 

I've Changed My Mind, Can I Cancel My Order?

Yes. If you've changed your mind within 12 hours of placing your order, you may cancel your order by sending me a message. Once an order has been cancelled you will receive an 'Order Refunded' notification email, and will receive a full refund. Terms apply.

 

Why Hasn't My Order Arrived Yet?

If you haven't received your order within 5 working days of receipt of your 'Order Dispatched' notification email, please send me a message quoting your order number and I will investigate further.

 

How Do I Create A Customer Account?

There are two ways to create a customer account. You can click the 'Sign In' button in the main menu and click 'Create Account', or you can sign up for an an account during checkout. Having a customer account will allow to view current and past orders, save multiple shipping addresses and payment methods.

 

Can I Sign In/Create An Account When Paying By Apple Pay?

No. Apple Pay is built for a faster checkout experience, so you cannot sign into your account or create a new account during an Apple Pay checkout. If you are already signed in, you can complete checkout normally.

 

Can I Save PayPal As A Payment Method?

No. At present it is only possible to save Debit and Card Cards as payment methods.

 

I Don't Want To Create An Account, Can I Still Checkout?

Yes. Creating a customer account is optional. You can checkout as a guest.

 

Can I Change My Password?

Yes. If you've forgotten you password simply click the 'Forgotten Password?' link and enter your email address. You will then receive an email to reset your password.

 

Can I Change My Email Address?

No. At present it is not possible to change your email address. You will need to create a new account.

 

I Made A Mistake On My Design Brief, Can I Resend it?

Yes. If you've noticed a mistake on your design brief you may send a replacement at no extra change within 24 hours of submitting your first design brief. Please mention the replacement in the Additional Comments section.

 

Can I Choose The Background Colour On The Create Your Own Poster Lite?

Of course. Simply send me a message within 12 hours of placing your order with the background colour you would like. Please be sure to include your order number.

 

I Need More Information?

If you have any other questions about placing an order or an existing order, please send me a message and I'll get back to you within 24 hours.